Company IT infrastructure Moves
Roundbrix believes that getting an infrastructure up is key. Once it is up however, it is important that it stays up and is reliable. Roundbrix recognizes that support of critical business systems, including voice systems and data systems, web front ends, networks, back end databases and CRM systems, user devices such as PCs, laptops and Mobile Devices are important on an ongoing basis. As a result, we provide the following support services to keep your systems reliable.
Voice-related Support Contracts
  • PBX/Hybrid/Voice over IP
  • Phone moves, adds and changes
  • Voice mail
  • Call Centers, IVR
  • Circuit/Cost Management
    • Microsoft Server Support Contracts
  • Server monitoring
  • Software patching
  • Performance and disk space monitoring
  • Best practice audits
    • Voice Platforms
  • AVAYA IP Office
  • AVAYA Call Manager
  • AVAYA 1x Portal
  • AVAYA VOIP/Digital Phones
    • Network Support Contracts
  • Infrastructure Support
  • Switch and router software upgrades
  • Firewall-related maintenance and security audits
  • Company moves

    • Web System Management
  • On-site and offsite hosting
  • Maintenance of static or dynamic pages
  • Web statistics gathering and sharing
  • Capacity management and failover
    • Microsoft Supported Platforms
  • Microsoft Server 2000, 2003, 2008, 2003R2, 2008R2 (all variations)
  • Microsoft SQL Server 2000, 2005, 2008, 2008R2
  • Microsoft Exchange 2003, 2007, 2010
  • IIS Version 6.7, 7.5
  • Public and Private Cloud Services
    • Contract Support versus Time & Material Support
    Our support contracts are tailored to your specific needs and include both on and off-site services as required. The reason for this is simple. If we can diagnose and repair systems remotely, it helps keep your costs down. If not, we dispatch immediately. Our service contracts can be written for 4-hour or next day response support, but regardless of contractual response, we give you attention as soon as possible. Period. The name of the game when it comes to support is no excuses.

    For those occasional or one-time needs, Roundbrix also provides time and material support. A new phone system, emergency changes, a network sanity check before purchase, and critical system failures and recovery are just a few examples of time and material support needs that we have provided for our clients.

    In summary, whether it's day-to-day support you require or a one-time need, we can be there for you.

    Roundbrix proudly serves these cities in Orange County: Aliso Viejo, Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Dana Point, Fountain Valley, Fullerton, Garden Grove, Huntington Beach, Irvine, La Habra, La Palma, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Los Alamitos, Mission Viejo, Newport Beach, Orange, Placentia, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Santa Ana, Seal Beach, Stanton, Tustin, Villa Park, Westminster, Yorba Linda